Expedited 3-5 Day Shipping in Canada & United States.
INTERNATIONAL ECONOMY SHIPPING
Allow 3-5business days depending on region
Orders placed on regular business days before 1 p.m. EST will begin processing on the same day.
For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.
Local taxes will be charged at checkout.
TIME OF DELIVERY
Items that are currently in stock will be shipped immediately. Orders placed before 1pm EST Monday – Friday will be shipped the same day. Orders placed after 1pm EST will be shipped the following business day. Shipping times will vary based on shipping destination but will range from 3-10 business days. Pre-orders will ship as soon as inventory becomes available.
Returns for exchange or merchandise credit only within 14 days of purchase, no refunds. If the content of the order is incorrect or arrives damaged, an exchange will be issued. Books must have original protective packaging intact and be returned to initial place of purchase at the customers expense.
CHILDREN’S ONLINE PRIVACY
The Children's Online Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. Thechildrensbookcompany.com does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
CUSTOMER SERVICE CONTACT INFORMATION
The Children's Book Company
Attn: Customer Service
1155 Metcalfe Street
Montreal, Quebec Canada H3B2V6
Contact us by email via our online contact us form.