Faqs

COVID-19 UPDATES

• In light of the evolving global situation, our fulfillment center is taking the necessary precautions to ensure health and safety. Please be advised how this can affect the timing of your order:
• We strive to ship orders placed before 1pm EST Monday-Friday the same day, however we occasionally experience delays in order processing due to the above precautions 
• Please be advised shipping carriers worldwide are experiencing occasional service delays, which may affect the delivery of your order
• Orders placed after 1pm, weekends, or holidays will ship the next business day as possible 
• While we continue to offer priority shipping, please allow additional time to receive your order in consideration of the above
• At this time we do not offer overnight shipping

THE PRODUCTS

• Where to buy our products?
• We are principally sold on our e-commerce website thechildrensbookcompany.com.
• Our books are also available for purchase on Amazon Canada & Amazon USA. 
• Where are our products manufactured?
• Depending on the product, our titles are produced in Italy, Asia, Canada or the United States.

THE WEBSITE

• Our Commitment to Accessibility

• The Children's Book Company is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities or have  suggestions for improvement please contact us via our contact form. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. 

• How do I order online?
• Once you have chosen your products, add them to your cart by clicking on "Add to Cart".
• Fill in the delivery information: receiver’s name and address and select your delivery method.
  3. Complete the payment information.
  4. Review your order and submit it.
• Payment Security
• All transactions are secured.

• The Children's Book Company website is provided with an SSL encryption system (built it to the Shopify fully hosted solution) to protect personal and payment data.

• The Children's Book Company does not keep any credit card information.
• The site will not fit my screen
• When using a desktop or a laptop, we recommend that you optimize your display configuration.
• To modify display settings on a PC, click on Start > Settings > Control Panel, then select “Display” and choose the “Settings” tab.
• To modify display settings on a Mac, click on Apple Menu > System Preferences > Displays.
• Minimum requirements:
• Screen resolution: 1280 x 1024 pixels
• Screen colors: 16 bits
• How do I stay informed about

• The Children's Book Company news?
• You can register online to “Subscribe ” by providing your email in the footer of any page of the website and you will be among the first to be informed on the latest products, events and news. 

• Order Processing
• Orders placed on regular business days before 1 p.m. EST will begin processing on the same day. On other instances, orders will begin processing within 1 business day.
• For any order placed on holidays, Saturday or Sunday, processing will begin on the next business day.
• Items that are currently in stock will ship immediately. Backorder or 'pre-order' items will ship when stock is available.

• Sales Taxes and Duties
• For orders shipping to the US and Canada, local taxes, if applicable, will be added to your order at checkout as required by law.

• Time of delivery
• Items that are currently in stock will be shipped immediately and will arrive 3-5 days after order is placed. Orders placed before 1pm EST Monday – Friday will be shipped the same day. Orders placed after 1pm EST will be shipped the following business day. Shipping times will vary based on shipping destination but will range from 3-10 business days. Pre-orders will ship as soon as inventory becomes available.

• Returns policy
• If the content of your order arrives damaged, or is incorrect, you are eligible for a store credit or replacement delivery (pending availability). If you received a damaged item, please contact us via our contact form with your order number, details of the damage and photos if possible.
• If you wish to return your order for any other reason, we allow returns for exchange or credit only within 14 days of delivery. No refunds. Please note you will be responsible for the return shipping cost. Please contact us via our contact form to begin the return process. Items must be returned in the same condition in which they were received and within 14 days of the delivery date. Exchanges and credit are applicable only at the original point of purchase and must be in its original packaging.